Privacy Policy

Clayton Park Audiology and Hearing Aid Centre Inc. Privacy Policy

Effective Date: January 18, 2025

 

Clayton Park Audiology and Hearing Aid Centre Inc. is committed to protecting the privacy and personal information of our patients, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website and social media pages, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, date of birth, health card number, address, telephone numbers, email address, emergency contact information, and referral sources.
  • Health and Personal Information: Hearing health history, medical records, and other relevant details needed to provide audiology services.
  • Audiological Details: Case history, needs assessment, recommendations, hearing aid fitting data and specifications, chart notes and other relevant details.
  • Payment and Insurance Information: Credit card details or other payment-related data and private insurance information.
  • Third Party Coverage Information: Veterans Affairs Canada, Workers Compensation Boards, Non-Insured Health Benefits and TEAM Work Cooperative, and other third parties.
  • Website Usage Information: IP address, browser type, and activity on our website through cookies or similar technologies.

If you correspond with us via email, we will collect your email address, and the message included in your email in order to respond to your inquiry. If you correspond with us via social media, we will collect your username and messages in order to respond to your inquiry.

2. Purpose of Collection

We collect personal information to:

  • Provide and improve our audiology services.
  • Schedule and manage appointments.
  • Respond to inquiries or requests.
  • Process payments and issue invoices.
  • Comply with legal and regulatory requirements.
  • Communicate updates, promotions, or other relevant information with your consent.

3. Consent

We obtain your consent to collect, use, or disclose your personal information, except where permitted or required by law. Consent may be expressed or implied, depending on the circumstances and the sensitivity of the information.

4. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose your information:

  • To third-party service providers who assist us in delivering services (e.g., payment processors, software providers, VAC/WCB/NIHB/TEAMWorks, hearing aid manufacturers, hearing protection suppliers, and accessory suppliers).
  • As required by law, such as in response to a legal request or court order.
  • To protect the safety, rights, or property of our clients, employees, or the public.
  • To facilitate the collection of overdue accounts.

5. Safeguarding Your Information

We implement appropriate technical, physical, and administrative safeguards to protect your personal information against unauthorized access, loss, theft, or misuse. These measures include:

  • Secure storage of physical and electronic records.
  • Encryption of sensitive data.
  • Regular training for employees on privacy protection.

6. Access and Correction

You have the right to access and correct your personal information. If you wish to review or update your information, please contact us using the details provided below. We may require verification of identity before granting access.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law and our regulatory body. When information is no longer needed, we securely destroy or anonymize it.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and monitor website performance. You may disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Clayton Park Audiology and Hearing Aid Centre Inc.
Unit 5 – 362 Lacewood Drive, Halifax, NS, B3S1M7
(902) 405-0515
info@cpaudiology.ca

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.