Clayton Park Audiology and Hearing Aid Centre Inc.

Privacy Policy

Effective Date: January 18, 2025

Clayton Park Audiology and Hearing Aid Centre Inc. is committed to protecting the personal information of our patients, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and personal health information in accordance with applicable health privacy legislation. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website and social media pages, or use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information and personal health information:

  • Contact Information: Name, date of birth, health card number, address, telephone numbers, email address, emergency contact information, and referral sources.
  • Health and Personal Information: Hearing health history, medical records, and other relevant details needed to provide audiology services.
  • Audiological Details: Case history, needs assessment, recommendations, hearing aid fitting data and specifications, chart notes and other relevant details.
  • Payment and Insurance Information: Credit card details or other payment-related data and private insurance information.
  • Third Party Coverage Information: Veterans Affairs Canada, Workers Compensation Boards, Non-Insured Health Benefits and TEAM Work Cooperative, and other third parties.
  • Website Usage Information: IP address, browser type, and activity on our website through cookies or similar technologies.

If you correspond with us via email, we will collect your email address, and the message included in your email in order to respond to your inquiry. If you correspond with us via social media, we will collect your username and messages in order to respond to your inquiry.

2. Purpose of Collection

We collect personal information to:

  • Provide and improve our audiology services.
  • Schedule and manage appointments.
  • Respond to inquiries or requests.
  • Process payments and issue invoices.
  • Comply with legal and regulatory requirements.
  • Communicate updates, promotions, or other relevant information with your consent.

3. Consent

We obtain your consent to collect, use, or disclose your personal information and personal health information, except where disclosure is permitted or required by law. Consent may be expressed or implied, depending on the circumstances and the sensitivity of the information.

4. Disclosure of Personal Information

We do not sell or rent your personal information or share with third parties except in accordance with this policy. However, we may disclose your information in the following circumstances:

  • To third-party service providers who assist us in delivering services (e.g., payment processors, software providers, VAC/WCB/NIHB/TEAMWorks, hearing aid manufacturers, hearing protection suppliers, and accessory suppliers).
  • As required by law, such as in response to a legal request or court order.
  • To protect the safety, rights, or property of our clients, employees, or the public.
  • To facilitate the collection of overdue accounts.

5. Safeguarding Your Information

We implement appropriate technical, physical, and administrative safeguards to protect your personal information and personal health information against unauthorized access, loss, theft, or misuse. These measures include:

  • Secure storage of physical and electronic records.
  • Encryption of sensitive data.
  • Regular training for employees on privacy protection and cybersecurity.

6. Access and Correction

You have the right to access and correct your personal information. If you wish to review or update your information, please contact us using the details provided below. We may require verification of identity before granting access.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law and our regulatory body. When information is no longer needed, we securely destroy or anonymize it.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and monitor website performance. You may disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our website.

9. Electronic Communications

We may send appointment reminders and follow-up information by email or text message.
We use secure systems, but electronic communication carries some inherent risk. You can opt out at any time.

10. Telehealth and Remote Services

When providing remote programming or virtual appointments, we use secure and compliant platforms to protect your information and ensure confidentiality.

11. Withdrawal of Consent

You may also withdraw your consent to certain of our uses and disclosures of your personal information or personal health information. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information or personal health information, please contact our Privacy Officer as follows:

Clayton Park Audiology and Hearing Aid Centre Inc.
Unit 5 – 362 Lacewood Drive, Halifax, NS, B3S1M7
(902) 405-0515
info@cpaudiology.ca